Feature release. Talkpush's newest solution helps high volume employers give every new hire a proper welcome, ease up administrative tasks like document collection, and set them up for success from the very first day.
When it comes to high volume hiring, choosing the right candidates is half the battle. Especially in the BPO and retail industries where an estimated 30% of employees don't make it past their first year. This is a problem on multiple fronts: it affects your employer brand, it makes recruiters' jobs harder, and ultimately, it hurts your bottom line: each hire lost to turnover costs about 1.5k USD.
At Talkpush we think it's time to start giving our newest hires the same quality experience we give our candidates. By innovating your onboarding process, you not only improve retention, but increase overall employee satisfaction. From your HR staff who is tired of answering the same questions they've made infinite handbooks about, to your most recent hires, who often find themselves confused and afraid to ask for guidance.
Enter: Talkpush Onboarding: an automated solution, with a special welcome chatbot, to help you collect documents, send important information, and is always available to answer those "dumb questions" employees don't want to ask.
How does it work?
Talkpush Onboarding fits right in with your candidate journey on AutoFlow. Once a candidate is marked as HIRED, they're moved to the hired folder where they'll be assigned a joining date. From there, the onboarding bot takes over, letting you design the ideal experience for your most recent hires.
The possibilities are endless. Do you offer new hires a welcome lunch? Your onboarding buddy reminds them. Do you have a dress code? Your onboarding buddy is right there, letting them know how to dress for their first day.
What about sending them a welcome video from the company CEO themselves? Record the video once and then include it as part of your onboarding workflow so that every new hire gets a personal welcome.
And, don't forget about all those documents we need before they start. Your onboarding buddy asks for them, keeps track of what's been sent, and reminds them of what's missing.
Pre-Engagement: 50% of new hires are lost before their first day. Get rid of a big chunk of “ghosting” by engaging new hires via social messaging, sending email reminders, answering all their questions, and building up excitement in the days leading up to the start of their new job.
Document Collection and Tracking: Minimize human errors by tracking all your new hires and relevant information in a single system. Give your HR team the gift of automated document collection, so they can stop chasing new hires for their info, and focus on the most important parts of their job.
FAQ's: A new job is overwhelming. It usually comes with about 20 emails full of packets and relevant information. Help your candidates access it. With the onboarding buddy they will be fully informed of everything they need to know for their first day on the job: start date, key details, reminders and even a friendly welcome.
Retention Booster: The onboarding buddy is helpful even after their first day. You can program it to answer questions on policies, expectations, where to find what they're looking for (and even company terms, they probably don't know!) For example at Talkpush, one of our hires spent a month without knowing what WAU was (Weekly Active Users). We didn't expect her to know, but she didn't want to ask.
And that's the full scoop. The era of immediate and constant engagement has arrived.
For info on pricing packages and pay-as-you-scale models click here.
Are you ready to take onboarding to the next level? Schedule a demo by clicking the link below and we'll show you how you can fit it in your current process.